![]() ![]() Once the files have been submitted, the senior technicians will review them and attempt to fix the issue(s). From this subsystem menu, choose the Uninstall option, and then proceed to submit the log files). (NOTE: If during the DOS Uninstall option Windows still fails to load, please reset the machine and press the HOME key when the RollBack Rx splash screen appears. Once this is complete, please navigate to Program Files -> Shield and collect and submit these four log files to our support team: 128.dat, shield.dat, subconsole.log, setup.log. Reset the machine and follow our troubleshooter guide to perform the MBR reset. Please locate and enter the Windows DVD/USB loader associated with the OS installed on the PC and insert it.
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